My Green Hair is Basically Gone…
…and that’s not by any choice I could have imagined for myself. I did my due diligence; I researched this person. I tried every possible avenue to connect based on what I believe is important: building local and communal relationships with people. I absolutely still believe Mirakel is capable of doing what I envisioned, but I absolutely cannot let this stone go unturned. I have listed the photos in chronological order for the timeline so that you can see how everything progressed. I kind of zoned out during the third attempt because I was anxious.
Ground Zero - The Consultation
After researching Mirakel’s socials, I scheduled my consultation for 2:15pm on 10/22. I also didn’t know if this consultation was in person or virtual, because the address was for a clothing store. I messaged that I would be 7 minutes late and asked if that would be okay or if she would like me to reschedule. (Screenshot 2b in the gallery)
When I arrived to the location, it was indeed a clothing store that didn’t add to the experience at all. I didn’t know where to go because it was my first time here. I said, “Hello?” to an empty-feeling space and started to walk up the stairs leading to a series of rooms. After messaging that I was there, I said I was gonna use the bathroom. When I came out of the bathroom, I knocked on the door to the room she was in, but she was blow-drying another client by hand and I now know she didn’t hear me. She eventually opened the door and said, “Oh, I didn’t know you were here!” and maybe that should have been my first indication that this was going to be a process, but I didn’t think anything of it at the time. While the other client was under the sitting blow dryer, I sat in the chair with my iPad to start the talk about what I wanted. You can see that I had prepared and asked my questions based on what was available on her website at the time. I filled out her consultation form and my appointment, while there was a 24-hour cancellation policy, was confirmed at 6pm the day before (8. The Business’ Consultation Contract). The 30-min appointment ended around 3:24, as that’s when we discussed the consultation payment. I’m not great at time management so I hardly ever think someone is unqualified because of this. I simply took it as she spent more time because she cares about getting it right the first time.
The Screenshots and Information
The concern is how we got to the black-blue-green, so the screenshots and photos with numbers are posted in chronological order. This process has been so unprecedented that people think I’m ragebaiting/lying which was super triggering for me, since I wasn’t listened to in the first place! Now I realize that my whole life is full of shenanigannery and I will tell the stories that showcase my sadnesses because we can all care for each other better. If this traumatic event makes sense to someone, great. If it doesn’t, great. I know what has happened and I have to live with my hair being like this for at least through the holidays and I’m devastated about it. I don’t give a doug dimmadamn about what looks good on me or whether the current color is green. My hair is absolutely NOT what I wanted and the only thing I feel she should be compensated for is the education I was seeking about maintenance and the crochet repairs she did. My hair absolutely would have looked worse had she not provided the crochet repairs at no additional cost and I hate the idea of not paying someone for their labor. However, a partial refund was the only acceptable solution for me and she is free to do what she feels is within her scope.
I implore you to read the consultation contract because it truly defines everything I wanted. On top of this, when i came in person, she asked if I had filled it out.. which of course I did. She was asking some of the same basic questions I had filled out on the form and started researching colors then and there.
Some other important things to mention:
Other clients came throughout the day on Monday and Tuesday, because the time slots were not blocked off. We knew that Monday would be a full day of hair and yet there was still time for another client.
She admitted that it was a porosity issue and that she should have caught it sooner before asking. She didn’t directly apologize for her actions, but instead gaslit me a bit and became defensive.
The last stylist who did my hair also added blue (PURE BLUE NO GREEN) to my hair without talking to me about it. When I asked why they did that, they said because there were some yellow-green parts from my last ombre-style dye and they didn’t want my hair to be the same as everyone else’s (or something). They also were licensed and in a salon so I spent MORE time trying to qualify THIS next person to do my hair. During the appointment, I showed them the photo of when my hair was dyed blue (because I had posted it on my Facebook) and she said, “Oh I didn’t think it was that blue.” … … I kept telling her the color was a mix of a navy and ocean blue. So at that point I also didn’t feel like I had been listened to or understood.
The retwist is image number 19, she did not have time to finish it because the appointment was booked for Thursday from 12pm-245pm and I had a hard stop time at 4pm. So she set an alarm for 4:15pm and at 4:04pm I said, okay girly pop I have to go. She asked if I was sure, and I said, what am I to do and she said she would fix the situation at her expense which led us to attempt number four. I thought she would retwist it as well after the fourth attempt but that would have been an additional appointment at a different time because she had expressed she came in on her day off and she was supposed to take her daughter to the children’s museum instead of doing my hair.
For the dark colors, I believe color remover was used twice. You’ll see on the fourth attempt, (23) that my hair is lighter and patchy.
There were a mix of brands and she listed them on image 34.
I paid in cash and I wouldn’t feel comfortable with a chargeback because I am a small business owner as well and she is a mother. The lesson has to be in public opinion because the money is only a piece of this poop pie.
The light at the end of the tunnel of all this is that, as always, my community is full of people who genuinely care about my well-being. This is really an unfortunate situation. I don’t want to tear her down, so this is the only way I can feel validated with this experience that I mistakenly thought was within my realm of control. If you have any other questions, you can comment but otherwise I’ll be moping around my house, smooching my doggos, and eating chocolate chip cookies.
